Frequently Asked Questions

Tenant FAQs

For Residents in the Coachella Valley

Leasing & Move-In

How do I apply for a rental property?
You can apply online through our secure application portal. Each adult (18+) must submit an application, provide identification, income verification, and authorize a background and credit screening.

How long does the application process take?
Most applications are processed within 1–3 business days, depending on how quickly references, employment verification, and screening reports are returned.

How much is the security deposit?
Security deposits vary by property but are typically equal to one month’s rent. The exact amount will be listed in the lease agreement.

What do I need before move-in?
Before receiving keys, tenants must:

  • Sign the lease agreement

  • Pay the first month’s rent

  • Pay the security deposit

  • Provide proof of renter’s insurance (if required)

  • Transfer utilities into their name

When do I receive the keys to the property?
Keys are released on the official lease start date after all documents and payments are completed.

Rent Payments

When is rent due?
Rent is due on the 1st of each month, unless otherwise specified in your lease.

How do I pay rent?
Tenants can typically pay rent through:

  • Online tenant portal

  • ACH bank transfer

  • Approved electronic payment methods

(Some properties may allow additional options depending on the owner.)

Is there a grace period?
Many leases include a short grace period, after which late fees may apply. Please refer to your lease for exact terms.

What happens if my rent is late?
Late payments may result in:

  • Late fees

  • Formal notices

  • Possible lease violation if repeated

We strongly encourage tenants to communicate early if issues arise.

Maintenance & Repairs

How do I request maintenance?
All maintenance requests should be submitted through the online tenant portal. This ensures your request is documented and addressed as quickly as possible.

What qualifies as an emergency maintenance issue?
Emergency maintenance includes issues such as:

  • Major water leaks or flooding

  • No heat or AC during extreme weather

  • Gas leaks

  • Fire hazards

  • Electrical hazards

If it is a life-threatening emergency, call 911 first.

How quickly are maintenance requests handled?
Response times vary by severity:

  • Emergency: addressed immediately

  • Urgent: typically within 24 hours

  • Routine: usually within a few business days

Do I have to be home for maintenance visits?
Not always. By submitting a maintenance request, tenants may authorize entry for repair if needed.

Property Rules & Responsibilities

Can I make modifications to the property?
No alterations (painting, installing fixtures, etc.) may be made without written approval from management or the property owner.

Can I have pets?
Pet policies vary by property. If pets are allowed, additional pet deposits or monthly pet rent may apply.

Am I responsible for landscaping or utilities?
Responsibility depends on the property. Your lease will specify which utilities and maintenance items tenants must handle.

Lease Terms

What happens when my lease is ending?
You will typically receive a renewal notice before your lease expires. If you plan to move out, written notice is required according to the terms of your lease.

Can I break my lease early?
Early termination may be possible but usually includes fees or conditions outlined in the lease agreement.

Move-Out

How much notice do I need to give before moving out?
Most leases require 30 days written notice, but your lease agreement will confirm the exact requirement.

How do I get my security deposit back?
After move-out:

  1. The property is inspected

  2. Any damages beyond normal wear and tear are deducted

  3. The remaining deposit is returned within the time required by law

What should I do before moving out?
Tenants should:

  • Remove all personal belongings

  • Clean the property thoroughly

  • Return all keys/remotes

  • Provide a forwarding address

General Questions

Who do I contact if I have questions about my lease or the property?
Please contact our office through the tenant portal or our main office phone/email listed on the website.