🏡Guest Home Guide

Emergency & Maintenance Information

🚨 EMERGENCY ISSUES

Call or Text Immediately 

These situations may be dangerous or cause major damage to the home.

Contact us right away if you experience:

• Gas smell or suspected leak

• Fire, smoke, or carbon monoxide alarm

• Active water leak or flooding

• Power outage affecting the entire home

• No air conditioning during extreme heat

• Broken exterior door or window affecting security

• Sewage backup or uncontrollable toilet overflow

• Appliance sparking, smoking, or burning smell

What to do:

1. Ensure your safety first

2. Call or Text: 760-459-4412

3. If life-threatening, call 911

🛠️ NON-EMERGENCY ISSUES

Quick Fixes You Can Try First

Most common issues can be resolved in just a few minutes:

💡 Power / Outlets Not Working

🔌 How to Check a Tripped Breaker

What it looks like:

• A switch that is not fully lined up with the others

• Often stuck in the middle position (not ON or OFF)

Steps:

1. Locate the breaker panel (garage, hallway, or outside)

2. Open the panel door

3. Look for a breaker out of line or in the middle

4. Flip it fully OFF first

5. Then flip it firmly back to ON

6. Check if power is restored

👉 Tip: You may hear a small click when it resets

🔁 How to Reset a GFCI Outlet

What it looks like:

• Outlet with "TEST" and "RESET" buttons

• Common in bathrooms, kitchen, garage, or outdoors

Steps:

1. Press the RESET button firmly until it clicks

2. If it doesn’t click, unplug nearby devices

3. Press RESET again

4. Check nearby outlets (one GFCI may control several)

👉 Tip: If one bathroom outlet is out, check another bathroom or the kitchen

If it still doesn’t work:

• Try both steps one more time

• Then contact us for assistance

🚿 Water Pressure / Hot Water

• Avoid running multiple water sources at once

• Allow time for hot water to cycle

💧 If You Notice a Leak (Important)

Act quickly to minimize damage:

1. Shut off the water at the source (if visible):

• Under sinks: turn the small valve clockwise

• Behind toilets: turn the valve clockwise

• For appliances (washer/dishwasher): look for nearby shut-off valve

2. If you can’t find the source valve:

• Locate the main water shut-off (usually outside, garage, or utility area)

• Turn the handle clockwise to shut off water to the home

3. Then contact us immediately

👉 Tip: Turning off the water quickly can prevent major damage

🚽 Toilet Not Flushing

🚫 DO NOT FLUSH if the toilet is clogged or water is rising — this can cause overflow and damage.

• Use plunger

• Wait a few minutes and try again

• Do not flush wipes or paper towels

💧 If the Toilet Is Overflowing

Act quickly to stop the water:

1. Shut off the toilet water valve:

• Look behind the toilet near the wall

• Turn the valve clockwise until it stops

2. Remove the tank lid (optional):

• Lift the lid off the back tank

• Gently push the flapper down to stop water flow if needed

3. Do not flush again until the issue is resolved

4. Contact us if the issue continues

👉 Tip: The shut-off valve behind the toilet is the fastest way to stop an overflow

❄️ AC / Thermostat Issues

• Ensure thermostat is set to COOL

• Lower temperature below room temp

• Check batteries and breaker

📶 WiFi Not Working

• Unplug router and modem

• Wait 30 seconds

• Plug back in and allow 2–3 minutes to reset

🧼 Garbage Disposal

• Press reset button underneath

• Ensure power is off before checking for jams

🔧 STILL NEED HELP?

If the issue isn’t resolved, please contact us with:

• A brief description

• Photos or video (if possible)

📩 Contact: Valley Peak Realty and Property Management
📞 1-833-447-4669
✉️ info@valleypeakpm.com

🙌 THANK YOU

We appreciate you taking a moment to try these quick fixes. We're always here to help make your stay as comfortable as possible