Homeowner FAQs

For Property Owners Using Our Management Services

General

What services do you provide as a property management company?
We handle day-to-day operations, including:

• Tenant screening and placement

• Rent collection

• Maintenance coordination

• Lease enforcement

• Move-in/move-out inspections

• Accounting and monthly reporting

Do you manage properties in all Coachella Valley cities?
Yes, we manage homes in cities including:
Palm Springs, Palm Desert, La Quinta, Indio, Rancho Mirage, and surrounding areas.

Leasing & Tenants

How do you find tenants?
We advertise on multiple platforms, conduct thorough screenings, and verify employment, rental history, and credit. Our goal is to place responsible, long-term tenants.

Do you handle lease agreements and renewals?
Yes. All lease agreements are drafted to comply with California laws and your property’s requirements. We also manage renewals and communicate any changes to tenants.

What if a tenant breaks the lease?
We handle lease enforcement, including late payments, lease violations, and eviction proceedings if necessary, while keeping you informed every step of the way.

Maintenance & Repairs

Who is responsible for property maintenance?
We coordinate and oversee all maintenance requests. Property owners approve significant repairs, while routine maintenance is handled proactively to prevent issues.

Can homeowners recommend vendors or service providers?
Absolutely. We can work with your preferred vendors while ensuring cost-effectiveness and quality service.

How do I know what maintenance is being done?
All maintenance is documented and reported through our owner portal, including invoices and completion photos when appropriate.

Financials

How and when do I receive rental income?
We distribute rental income monthly, minus management fees and any approved expenses. Detailed statements are provided through your secure owner portal.

What fees are associated with property management?
Our fees are transparent and outlined in the management agreement. They typically include a monthly management fee, leasing fee, and additional fees for specific services like major renovations or evictions.

Do you handle property taxes and insurance?
We can remind you of due dates and provide documentation as needed, but property taxes and insurance premiums remain the responsibility of the homeowner.

Legal & Compliance

Are you compliant with California rental laws?
Yes. Our team stays up-to-date on all local, state, and federal rental regulations to ensure your property is managed legally and responsibly.

What if there’s an emergency at my property?
Our team is available 24/7 for emergencies. We respond immediately and take necessary actions to protect your property and tenants.

Do you handle evictions?
Yes. We manage the entire eviction process, including notices, filings, court proceedings, and tenant removal, always keeping your interests protected.

Communication & Reporting

How often will I receive updates?
We provide monthly statements, maintenance updates, and immediate notifications for urgent issues.

Do you offer an owner portal?
Yes. Our secure owner portal allows you to:

• View rent payments

• Track maintenance requests

• Access lease agreements and documents

• Monitor property performance

Can I access my reports anytime?
Yes, the owner portal is available 24/7 so you can check your property’s status whenever you like.

Do you manage short-term rentals or ADUs?
Yes, we provide specialized management services for both short-term rentals and accessory dwelling units (ADUs) in the Coachella Valley, including marketing, bookings, and guest support.

Can I choose the level of involvement?
Absolutely. Some owners prefer full hands-off management, while others want to be involved in decisions like tenant approvals and major repairs.